The in-home visit
$50 covers an in-home visit of up to one hour, including assessment, troubleshooting or setup.
Simple visit pricing
Know the starting point.
We’ll talk about the issue and your location, then confirm the expected visit cost before booking.
What to expect
Clear costs.
You stay in control.
More time, only with approval
If more work is needed, I’ll discuss it before the initial hour ends. Additional work is $37.50 per approved 30-minute block ($75/hour equivalent). We’ll agree on the scope, when additional billing starts and the revised total before I continue. No extra charges are applied retroactively.
Travel and other costs
Any travel fee is quoted before booking. Parts, replacement equipment and paid software are separate when needed, with costs discussed and approved beforehand.
Some issues require additional work, replacement equipment or a specialist. The starting visit does not guarantee a fix within one hour.
Payment is accepted by cash, contactless credit/debit card, Apple Pay or Google Pay via Square, with a receipt provided. For workplace visits, we’ll discuss the scope and confirm the expected cost before booking.
Request helpVisit policies
Rescheduling
& follow-up.
Cancelling or rescheduling
Give at least 24 hours’ notice to cancel or reschedule without a cancellation fee. With less notice or a no-show, the $50 visit amount becomes a rescheduling deposit, credited in full toward the new visit’s initial $50 charge. It is not an extra cancellation penalty. We’ll arrange the new appointment individually.
If the issue needs more work
The visit fee covers useful assessment or troubleshooting, even if the issue needs parts, replacement equipment or a specialist. I’ll explain the findings and next steps. If I can’t provide meaningful assessment or help, I’ll waive the visit fee.
Follow-up and corrections
Report the same issue within seven days for a free short phone check-in. I’ll correct errors in my own work without additional labor or travel charges. New issues and planned visits to install parts are quoted separately and agreed before booking.
Refunds
Charges for work not performed are refunded. If I can’t correct an error in my own work, I’ll refund the affected labor charge.
Appointment availability
Plan your visit.
Weekdays: shorter visits
Monday–Friday, 8 a.m.–8 p.m., for one-hour assessments and 1–2-hour jobs.
Weekdays: longer jobs
Longer jobs can generally be arranged Monday–Friday, 5–10 p.m., subject to confirmation.
Weekends: by arrangement
Saturday and Sunday appointments can be arranged at any hour, with an appointment or agreement in advance.
All times Eastern. Every visit requires an appointment or agreement in advance, with the time confirmed individually. A request is not a confirmed appointment.
A few helpful answers
Before you reach out.
Do I need to know what’s wrong?
No. Tell me what the device is doing, when the problem started and anything you’ve already tried. A model name or a short description is enough to start the conversation.
Do you come to homes and businesses?
Yes. Visits are arranged directly with me after we discuss the issue and location. Durham is my primary service area; nearby Triangle communities may be practical too.
Is everything fixed in the first hour?
Not always. The $50 in-home visit covers up to one hour of assessment, troubleshooting or setup. Before that hour ends, I’ll discuss any further work. Additional time is $37.50 per approved 30-minute block. Parts, replacement equipment and paid software are separate, with your approval before costs are added.
Can you help with any technology problem?
I review the issue before accepting a job. Some problems need a specialist, equipment replacement or help from your internet provider. I’ll be clear about what I can take on.
Does a request book an appointment?
No. Every visit requires an appointment or agreement in advance. We’ll discuss the issue, scope, expected cost and a suitable time, then confirm the appointment individually.
Let’s start with what’s happening